Privacy Policy

1. Information We Collect

When you request a quote, schedule a pickup, or otherwise contact us, we may collect:

• Contact information — name, phone number, email address, and service address.
• Job details — the service you're requesting, a description of the job, and photos you upload of the items or job site.
• Scheduling details — your preferred date, time, and location for pickup.
• Communication preferences — whether you've opted in to receive text message updates about your quote or job.
• Technical information — IP address, browser type, device information, and general usage data collected automatically when you visit the Site (e.g., via standard web server logs or analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule appointments, and complete the junk removal or hauling services you request.
• Communicate with you by phone, email, or text about your request, appointment, or job status.
• Respond to questions, comments, or customer service requests.
• Improve our Site, services, and customer experience.
• Comply with legal obligations and protect against fraud or misuse of our Site.

3. Text Message (SMS) Communications

By opting in on our quote form, you agree to receive text messages related to quotes, appointment reminders, service updates, and customer support from Crown Junk Removal & Hauling. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive text messages is not a condition of purchasing any service.

To stop receiving text messages, reply STOP to any message at any time. For help, reply HELP to any text message, or contact us directly at (239) 510-1441 or info@crownjunkremovalfl.com.

No sharing of SMS data. Text messaging originator opt-in data and consent — including your mobile number and SMS preferences — is never sold, transferred, shared, or disclosed to any third party or external organization for any purpose, including marketing, under any circumstances, even with your consent. This information is used solely to provide our SMS communications to you and is limited to internal use by Crown Junk Removal & Hauling. We restrict access to this data to personnel and service providers who need it to operate our texting service on our behalf, and we apply internal access controls, contractual confidentiality restrictions, and technical safeguards to protect it from unauthorized access, use, or disclosure.

4. Photos You Submit

Photos uploaded through our quote form are used solely to help us assess your job and provide an accurate estimate. We do not publish customer photos publicly without separate permission.

5. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., form processing, hosting, scheduling, or communication tools), and who are only permitted to use it to perform services on our behalf.
• Legal and safety purposes — if required by law, subpoena, or to protect the rights, property, or safety of Crown, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality terms.

7. Data Security

We use reasonable administrative and technical safeguards to protect the information you provide. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain the information you submit for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations.

9. Your Choices and Rights

You may:

• Opt out of text messages at any time by replying STOP.
• Unsubscribe from marketing emails using the link provided in those emails, where applicable.
• Request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below.

We will respond to reasonable requests in accordance with applicable law.

10. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our Site may contain links to third-party websites (such as review platforms or social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: